Refunds are very rare due to the highly personalised nature of our service. In the rare event of a complaint regarding a product being damaged in the post, we require that you take a photograph of the damage and keep both the product and the packaging for collection, either by us personally or via courier. As all products sent by post are fully insured, we will replace the item at no extra cost to the client. Any defects in images, mounts, or framing must be reported to us within 48 hours of receipt. All framed enlargements are delivered to the customer personally, and we always request that the client inspects the products while we are present at the time of delivery. For digital images, once they have been delivered to the customer via email or any other digital method, no refund will be issued. However, if an adjustment to an image is required, we will make the necessary changes free of charge and resend the updated file to the client. All orders placed at people’s homes include a 7-day cooling-off period, during which the customer may change their mind about the order.